Cancellation Policy for purchases made before 4th October 2023

1. Receiving a refund

We require a cancellation charge which is 10% of your tickets, plus GBP20 handling fee per pass to process the refund. Please return your un-exchanged voucher to us for a refund within one year from the original pass issue date. For security reasons we can only complete a refund to the same payment card used at the time of purchase. Please note, refunds cannot be processed without returning the original unused pass to us. We recommended returning your JR Pass exchange orders via recorded delivery or in person. The postage is non-refundable.

2. Rebooking/Amending your JR Pass tickets

A GBP15.00 handling fee for the rebooking will be charged. We will collect the fare difference if any between the original and new pass at the time of reissuing. Please return your un-exchanged voucher to us for the rebooking within one year from the original pass issue date for amendment to be processed. The postage is non-refundable.