Cancellation Policy

You will have the following two options for the all bookings made from 5th October, 2023. This policy is subject to change without prior notice.

1. Receive a refund

We require a cancellation charge which is 15% of your tickets, plus GBP15 handling fee to process the refund. Please return your un-exchanged voucher to us for a refund(if we have issued vouchers already) within one year from the original pass issue date. For security reasons we can only complete a refund to the same payment card used at the time of purchase. Please note, refunds cannot be processed without returning the original unused pass to us. We recommend returning your JR Pass exchange orders via recorded delivery or in person. The postage is non-refundable.

2. Rebook/Amend your JR Pass tickets to travel later

We will charge GBP15.00 handling fee per voucher for the rebooking. We will collect the fare difference if any between the original and new pass at the time of reissuing. Please return your un-exchanged voucher to us for the rebooking within one year from the original pass issue date for amendment to be processed. The postage is non-refundable.

If a customer changes their booking (delivery method) from postage to collection, there will be no refund of the postage fee.

The charge will be applied even if trains and other qualifying transportation services are suspended or delayed for any reason, including natural disasters.